Our dedication to customer service is even higher than normal

COVID-19 protocols at Globexs

COVID-19 protocols at Globexs

Dear customer, dear partner,

At Globexs we are especially sensitive to the current situation and the impact that the crisis caused by the COVID-19 is having on the daily life of our customers, affiliates and partners. In these difficult times our dedication to customer service and efficient communication is even higher than normal. 

In a serious commitment to protect our customers and partners and avoid potential contagion, we have installed a serie of protocols:

1. As a general rule we will limit as much as possible personal contact between staff, customers, owners, partners and affiliates. 

2. Communication will happen mainly over telephone, whatsapp, skype and google hangouts.

3. Our main office in Calle Pintor Salvador Abril 35, Valencia will remain closed on Monday March 16th until further notice. 

4. We have set up hotlines for our customers residing in our apartments. Calls to these numbers will be answered 7/7 (including Sundays), between 9am and 9pm. We encourage all our customers to reach out to us with their questions about their current or future bookings, or about the general health situation of the country they are residing.

hotline for expats residing in a Globexs apartment in Spain: +34650393147.
hotline for expats residing in a Globexs apartment in Belgium: +3238084591.
hotline for expats residing in a Globexs apartment in Holland: +31108083894.
General Whatsapp number (all countries): +34650393147

Our commitment in this matter is absolute. Our first priority is the health of our customers. We will keep on updating our website and social media channels with the latest information about COVID-19. 

We remain available and attentive to your needs, and look forward to a return to normality asap.

Tiscar Navarro
CEO
Global Expatriate Services SL